Sunday, October 16, 2011

We ( mostly Amanda) made a mistake...

I hesitate to write this blog for several reasons, none of them being that I have a hard time accepting when I make mistakes ( though I am a perfectionist). I hesitate, mostly because  when I finish writing this blog and I hit send, I am pretty much sending this out into a nebula for the reader to interpret how he or she likes, despite what I write.  And that my friends, is the catch-22 of blogging; one can read as much as one likes about another human being without ever truly getting to know them or understanding them, opinions form and sometimes they are not accurate---I fear this...anywho, moving on to my mistake. 

As most of you know, Aland and I closed down Cranky Boots for personal reasons. At that point in time, we seriously thought we were done with pops---though we loved Cranky,dearly. We canceled out of being a part of Eat Real, packed up our popsicles sticks, and sadly closed the doors.  Several weeks later, we were  still crushed about leaving our pop business, and felt as though we were abandoning our baby, so we talked it over, and decided that come hell or high water Cranky must continue. Being the artist type  that we are, we decided to keep this thing going one week before Eat Real. Being the loving beings that the staff of Eat Real are, they welcomed these prodigal sons home with open arms and reinstated our place at the Eat Real Table. Cranky was back in business! 

So far, so good, right?  Well, kinda.  Since we decided to jump back in on the Eat Real game super late, we were left with very little time to prepare. At that point in time, I did what I thought was good idea and decided to pull our inventory from August out of the freezer, sort through them, taste a couple from sample batches, and sell the " good ones" as Three Legged Misfits. (Discounted Pops). I also made our fall season pops ( pumpkin and fig) and those sold delightfully, without a hiccup but that little detail is moot.  The problem with selling Three Legged Misfits to our clientele this time around, is that no one realized that they were buying  Three Legged Misfits, ( I think this was poor communication on my part). Admittedly, some of the pops from the August inventory, which sold as Three Legged Misfits were not even up to Three Legged Misfit standard ( though there's no way of knowing this, unless you taste the pop and for obvious reasons, I couldn't taste a pop I was selling).  And this is my mistake.  I sold you guys pops from  our summer inventory assuming that you would know that they were clearance pops, and you didn't.  Well, some of you did, but I don't think most of you did.  We got a lot of compliments on our Three Legged Misfits, but I also heard a handful of complaints (understandably) of the pops being icy (which is what happens when certain flavors of pops hang out in the freezer for 3 weeks). Bottom line is that we don't like that you had that experience with us.  I am sorry. We are sorry.  

I've thought on this some, and I haven't quite figured out how I could fix this situation moving forward or what I could have done differently ( other than not sell discounted pops from our month's prior inventory), but I would like to give a free regular ( non-Three Legged Misfit) pop to anyone who had this experience with us.  We truly want our customers to have a wonderful experience when eating our pops, and if that means calling a do-over,we'll do what it takes.   

So, if this happened to you, please email me with the flavor of pop that you had, and come see us at The Layover this upcoming Sunday or let us know where we can drop one off, and we'll give you a free pop.  I promise, this time around, our pops will be everything that they are supposed to be: delicious.